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Joyful businesswoman celebrating a successful moment.

Remember how good that first order felt?

Make ’Em Wanna

Do It Again.

We create strategic email experiences that make your customers feel remembered, appreciated, and excited to come back.

Somebody saw what you created, trusted your business, and spent their hard-earned money with you. That feeling never gets old. Now let’s give them a reason to do it again.

You Got the Customer.
Now What?

You made the post. Ran the ad. Got the click. And somebody bought.

Now it’s time to think about what happens after that first purchase.

Are your emails giving them reasons to come back? Are you introducing them to more products they’ll love? Are you creating an experience worth repeating?

Your Customers Already Said Yes Once.

Let’s Make the Second Yes Easier. We find friction after the sale and create thoughtful email experiences that keep you connected between purchases.

Three guides. One dollar to start.

Choose Relationship, Reputation, or Revenue. Join our email list and we’ll email your personal $11-off code for one $12 digital guide. Pay $1 before applicable tax.
That Robot Is Ruining Your Relationship — digital guide cover
THAT ROBOT IS RUINING YOUR RELATIONSHIP.

Spot the robotic habits in your customer emails and bring your own voice back.

IMPROVE YOUR CONNECTION

That Robot Is Ruining Your Reputation — digital guide cover
THAT ROBOT IS RUINING YOUR REPUTATION.

Make AI-assisted review replies, DMs, and public responses sound thoughtful and human.

PROTECT YOUR BRAND VOICE

That Robot Is Ruining Your Revenue — digital guide cover
THAT ROBOT IS RUINING YOUR REVENUE.

Find the gaps in your customer emails that can get in the way of another purchase.

OPTIMIZE YOUR SALES FLOW

Good emails. Better experiences. More reasons
to return.

Shay Day — $149

A personalized 60-minute email audit with Shay, our email engineer. Includes an email scorecard and prioritized improvement plan.

The $888 Email Experience

Four email flows, four campaigns, and four branded templates, including implementation, activation, testing, and one revision round.

Grab Your Free 15-Minute Consult

A FOCUSED 15-MINUTE CALL

It’s a quick way to get eyes on your emails. If you need more time or deeper support, you’re always welcome to book a full SHAY DAY.

They bought but the story isn't over.

EXCELLENT email moments

The First Hello

"You're in good company."

Welcome customers into the brand experience with a clear path forward.

EXCELLENT email moments

The Afterglow

"Make the most of your new favorite."

Help them feel good about their purchase and validate their choice.

EXCELLENT email moments

The Next Discovery

Introduce something else they might love and build your relationship.

"This has your name on it."

EXCELLENT email moments

The Comeback

"Something worth coming back for."

Give them a thoughtful reason to return through loyalty and appreciation.

Shay, our email engineer, holding a customer retention mug.

Our email engineer

Hi, I'm Shay. I have thoughts about your emails.

I believe the experience after checkout deserves just as much attention as the one that got somebody to buy.

That's why we spend our time thinking about the little things: what customers need to hear, what they might be wondering, and what makes them excited to come back.

Around here, we make the complicated stuff make sense, and we make your emails work a little harder without making them feel like they're trying too hard.

Pull up a chair. We've got things to talk about.

Pull up for approachable conversations about email marketing, customer retention, customer experiences, Shopify, and Klaviyo.

Stop Ruining Your Relationships. Join the List for Your $1 Guide.

Get approachable, human-centered email tips every week. Plus, we'll send a personal code to choose one Robot guide for just $1.

We respect your inbox. Unsubscribe anytime. $1 code sent immediately after confirmation.

One and Done? Couldn’t Be Us.

You worked too hard to get that customer to let the relationship end after one transaction. Let’s create email experiences that give them something worth coming back for.

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